01. DO YOU OFFER SERVICES OTHER THAN LODGING?
Yes. Feel free to check the available options below and request more info for our Gest Service Team:
Mid Stay Cleaning
02. HOW CLOSE ARE THE HOMES FROM THE ATTRACTIONS AREA?
Here at AD RESIDENCES our vacation homes are within 7.2 miles of Walt Disney World® and close to other theme parks, restaurants, shopping and outlets. The driving time is between 10 to 20 minutes from Disney depending on traffic.
03. IS THERE SHOPPING AREAS NEARBY?
Yes, all our homes are located conveniently close to grocery stores, drug stores, retail shops, local eateries and national restaurant chains.
04. IS THERE TRANSPORTATION TO THE THEME PARKS?
Please, contact our Guest Services Team at +1 (407) 968.7998 to discuss the options available for your vacation home destination.
05. DO I NEED A CONFIRMATION LETTER TO ENTER THE RESORT?
Some Resorts may request a booking confirmation to allow your entrance. AD RESIDENCES will provide you with a rental confirmation letter at check in to allow you to enter the resort. The security guards will need to see this confirmation along with your valid photo ID (passport or Driver’s License). After confirming these two documents, they will then issue you a parking pass which you will place inside your car.
06. DO I HAVE ACCESS TO ALL THE AMENITIES IN THE RESORT?
Yes! During all your stay, you will have fully access to the resorts amenities, which vary from resort to resort. Pools, spas, sports courts, lakes, business room, store, cinema/movie Theater and many other options. In our Welcome Folder, you will find all the information regarding your Resort and their business hours, contact information and a list of all amenities available to you. Including some special activities for children.
07. WHAT IS THE CHARGE/CANCELATION POLICY?
Cancellations made within 30 days or less of the arrival will result in a charge of 100% of your reservation.
08. WHAT WILL WE BE RESPONSIBLE FOR AT THE CHECK OUT?
We only ask that you to lock all windows and doors, make sure you did not leave any items behind and please place all perishables in a closed trash bag and dispose them properly.
09. HOW WILL I RECEIVE MY CONFIRMATION AND ARRIVAL INSTRUCTIONS?
The confirmation and check in instructions will be sent via e-mail. You will receive a reservation confirmation after your down payment has been applied to the reservation, and check in instructions will be sent after the full payment of your reservation. The door codes, address and directions will be informed at the check in procedure only.
10. DO YOU HAVE A LOST AND FOUND?
Yes. If you leave something behind on your visit and we find it, we can hold it for pick up for 15 days. For more details, contact our Guest Services Team.
11. ARE THE POOLS HEATED?
For homes with a private pool, AD RESIDENCES offer pool heating for an additional fee of $35 per day, with a minimum of 3 days. When you book and pay for this option we will switch/turn on the pool heater on the day you arrive and turn it off on the morning you depart. A standard private swimming pool contains on average 10,000 gallons of water so heating it up is NOT instantaneous.
The pool heater operates on a timer during the day and will generally raise the water temperature around 10 – 12 degrees per day and there will be some cooling off overnight when the air temperature drops. It’s not unusual for a pool to a full day to reach its optimal operating temperature. Some homes provide pool covers – if yours has one then use it! They should be put on, bubble side down, whenever the pool is not in use. The cover helps to retain the heat in the pool and will assist you in getting the pool up to temperature as quickly as possible as well as helping to keep it there.
12. IS THE KITCHEN FULLY EQUIPPED IN THE VACATION HOMES?
Yes, every vacation home, town home and condo has a fully equipped kitchen. Including silverware, dishes, pans and pots. Appliances as: Coffee makers, blenders, toasters, kettles, microwaves and a few others are also available at all properties.
14. ARE LINENS AND TOWELS PROVIDED?
Yes, there are linens and towels provided in each home. All bedding is provided and towels are supplied at twice the number of maximum occupancy.
15. ARE THERE CLEANING SUPPLIES?
We do not leave any chemicals in the home but there is a mop, broom, dustpan, vacuum, iron and ironing board in the property. All our homes also include a washing machine, dryer and dishwasher.
16. ARE THE PROPERTIES NON-SMOKING?
Yes, all our properties are non-smoking. Smoking is ONLY permitted outside of the property with the doors closed to avoid the smoke to go inside of the house.
17.WILL I HAVE INTERNET ACCESS AND CABLE TELEVISION?
All our vacation rentals are equipped with free wireless high-speed internet and cable Tv. The service is not under the control of AD RESIDENCES and if any service interruptions or slowdown occur we cannot be held responsible. However, our team will ensure the service provider is aware and taking the proper actions regarding any eventual issues.